Refund policy
Thank you for choosing Alpha Wolf Technologies.
Alpha Wolf Technologies provides digital and professional services to Meesho sellers, including account management, account analysis, sales and profitability analysis, catalog and keyword optimization, advertising management, pricing analysis, seller support, product listing services, seller tools, and related e-commerce growth services.
Because our services involve digital work, account analysis, professional time, strategy, and services that may begin immediately after payment, the following Return & Refund Policy applies.
1. Nature of Our Services
Our services are primarily digital, professional, and service-based.
Once a service has been initiated, our team may begin analyzing your account, preparing reports, conducting research, optimizing listings, managing your account, preparing strategies, creating product content, or performing other agreed services.
For this reason, completed or substantially performed services generally cannot be returned.
2. ₹999 Growth Trial
The ₹999 Growth Trial is intended to provide sellers with an initial assessment of their Meesho business and growth opportunities.
Depending on the scope communicated at the time of purchase, the Growth Trial may include:
- Account analysis
- Account health review
- Sales analysis
- Profit & Loss analysis
- Breakeven analysis
- Pricing analysis
- Keyword analysis
- Growth recommendations
- Seller tools and related analysis
Once work on the Growth Trial has started, the payment is generally non-refundable, because professional time and resources are allocated to the account.
If you have paid but our team has not yet started the agreed work, you may contact us to request cancellation and a refund review.
3. Monthly Service Plans
Our monthly plans, including Basic, Pro, and Ultimate, provide ongoing professional services.
Once the service period has started and work has been performed, the applicable monthly service fee is generally non-refundable.
If you wish to discontinue your service, you may request cancellation for the upcoming billing period.
Cancellation will normally prevent renewal for the next service period but will not automatically result in a refund for services that have already been provided.
4. Cancellation Before Service Starts
If you have made a payment but our team has not started providing the service, you may contact us as soon as possible to request cancellation.
Refund eligibility in such cases will be reviewed based on:
- Whether work has already started
- Whether account analysis has been performed
- Whether reports or recommendations have been prepared
- Whether third-party costs have been incurred
- The specific service purchased
If approved, the eligible refund will be processed using the original payment method wherever possible.
5. Services Already Performed
No refund will normally be provided for services that have already been:
- Completed
- Partially completed
- Delivered
- Analyzed
- Prepared
- Implemented
- Scheduled
- Or otherwise substantially performed
This includes account audits, reports, research, pricing analysis, keyword research, catalog optimization, product content, advertising work, account management, and similar professional services.
6. Product Images
Where product images or AI-generated product images are purchased or included as part of a service:
- Work that has already been completed is generally non-refundable.
- Additional image requests that have not yet been started may be eligible for cancellation, subject to review.
- Image revisions will be handled according to the scope agreed at the time of purchase.
Applicable image charges may differ depending on the selected service plan.
7. Product Listing Services
Where product listing services are included in an eligible plan, work performed for creating or publishing product listings is considered a professional service.
Once listing work has started, the associated service cannot normally be returned or refunded.
8. Third-Party Charges
Some services may involve third-party platforms, advertising accounts, marketplace charges, payment processing charges, or other external costs.
Alpha Wolf Technologies is not responsible for refunds of third-party charges that have already been incurred.
For example, advertising spend paid to an advertising platform is separate from our service fee and is not refundable by Alpha Wolf Technologies.
9. No Guaranteed Results
Our services are designed to help sellers improve account management, optimization, decision-making, profitability, and growth opportunities.
However, we do not guarantee a specific number of orders, sales, revenue, profit, ROI, ranking, or marketplace performance.
Marketplace performance can be affected by factors outside our control, including:
- Product demand
- Competition
- Pricing
- Marketplace policies
- Customer behavior
- Product quality
- Inventory
- Advertising performance
- Market conditions
- Account restrictions
- Platform changes
Failure to achieve a particular business result does not, by itself, qualify for a refund.
10. Refund Request Process
To request a cancellation or refund review, contact us with:
- Your name
- Registered email address
- Order/payment reference
- Service or plan purchased
- Date of payment
- Reason for the refund request
Our team will review the request and determine eligibility according to this policy.
Approved refunds will generally be processed to the original payment method.
11. Refund Processing Time
Once a refund has been approved, processing time may depend on the payment gateway, bank, card issuer, or other payment provider.
Alpha Wolf Technologies will initiate the eligible refund from our side, but the actual time for the funds to appear in your account may vary.
12. Incorrect or Duplicate Payments
If you believe that you have accidentally made a duplicate payment or paid an incorrect amount, please contact us promptly.
We will review the transaction and, where appropriate, refund the eligible duplicate or excess payment after verification.
13. Disputes and Chargebacks
Before initiating a payment dispute or chargeback, we request that customers contact Alpha Wolf Technologies so that we can review and resolve the issue.
Unauthorized or fraudulent transactions will be investigated and handled appropriately.
14. Policy Changes
Alpha Wolf Technologies reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be published on this page with an updated Last Updated date.
Contact Us
If you have questions regarding this Return & Refund Policy, cancellation, or refund eligibility, please contact us:
Alpha Wolf Technologies
Address:
205, Indra Nagar,
Kanpur, Uttar Pradesh
208011, India
GSTIN: 09EOCP0756P1ZE
Website: alphawolfgrowth.com
For service or refund-related queries, please contact us through the contact details provided on our website.